Insurance Centers of America, Inc. Education
Course Guidelines for Course Webinar/Webcast Delivery
Refund Policy
Thank you for your trust in Insurance Centers of America, Inc. – Education Department. Our goal is
to provide you with quality learning experience enabling you to enhance your insurance career. If
you are not entirely satisfied with your experience, you may request a refund per the following
terms:
All Classes EXCEPT Pre-Licensing
Refunds will be provided up to 3 days prior to the start of the enrolled course. Within 30 days before
your class Start date, you can contact us to reschedule the class for a different date at no
additional charge. Once a class has started, there are no refunds.
Pre-Licensing Instructor Led
Our goal is to have you successfully complete your state license exam on your first attempt by
utilizing the materials provided and actively participating in the instructor-led classes. Should a
student not pass the state exam, we will provide the two (2) days of exam preparation at no
additional charge if taken within 60 days of your initial exam.
Self-Study Pre-Licensing & WebCE
Please refer to WebCE.com
Text Books/Workbooks
There are NO REFUNDS on textbooks or workbooks once these materials have been received by the
student.
How to Request a Refund
All refund requests must be made by emailing the following information to
[email protected]:
1. Purchaser Name
2. Student Name (if different than purchaser)
3. Order Number
4. Course Name
5. Reason for refund request