About Us

At ICA Insurance Education, our mission is to empower both aspiring and licensed insurance agents to achieve long-term success in the insurance industry with confidence. We are dedicated to providing a strong foundation through personalized training, expert mentorship, and a supportive learning environment. From helping individuals obtain their licenses to advancing their abilities in specialized areas, we are committed to fostering career growth and professional excellence.

Our approach emphasizes individualized attention, offering small class sizes to ensure each student receives the guidance and resources they need to succeed. Whether you are new to the industry or seeking to refine your expertise, our courses are designed to support agents at every career stage. From pre-licensing preparation to certified continuing education for personal and commercial lines in select states, we deliver comprehensive programs tailored to meet your needs.

Since the launch of our Education and Sales Training division in 2014, we have transformed the careers of countless agents across the nation. By equipping them with essential skills, up ­to-date knowledge, and practical tools, we enable them to thrive in an evolving and competitive industry. At ICA, we are dedicated to your growth, providing not just education, but a pathway to lasting professional success.

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Jan Krzykwa

Training & Education Manager
Jan is the Manager of the Education Department and a dedicated instructor who enjoys helping others grow. With experience in workplace training and professional development, she creates a supportive and practical learning environment. Jan brings a hands-on approach and genuine enthusiasm to her work, helping students feel confident applying what they learn.
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David Allen

Commercial Lines and Sales Instructor
David brings more than 30 years of experience in commercial lines and agency sales and marketing. He takes a clear, practical teaching style and especially enjoys teaching sales and marketing courses that help professionals build confidence and strengthen client relationships. David’s focus is on giving professionals the tools they need to apply what they learn in real-world agency settings.
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Desiree Gomez

Pre-Licensing & Personal Lines Instructor
Desiree brings extensive experience in insurance sales and training to the ICA Education team. Having sold insurance in all 50 states, she shares real-world insight through a clear, patient, and approachable teaching style that meets students where they are. Desiree enjoys helping students feel comfortable as they build confidence and knowledge in personal lines.
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Susan Cash

Commercial Lines Instructor
Susan has more than 30 years of experience in commercial property and casualty insurance and risk management. She has worked with a wide range of industries and brings practical, real-world insight into commercial insurance strategy, contracts, and claims. Susan is actively involved in community leadership and enjoys building strong partnerships while mentoring insurance professionals.
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Rob Thomas

ICA Growth Coach
Rob works with ICA member agencies as a Growth Coach, partnering with independent agency owners to clarify priorities, strengthen execution, and build well-run agencies. He brings more than 20 years of leadership and business experience grounded in real-world growth and change. Rob is known for helping agency owners move from reactive decision-making to intentional leadership.
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Jennifer Blair

Marketing & Education Support Coordinator
Jennifer brings more than 20 years of experience in marketing and communications to ICA Education. In addition to supporting branding and design efforts, she handles continuing education filings and assists with administrative work to help keep programs running smoothly. Jennifer enjoys combining creativity with organization to support the team and serve the ICA Ed community.